Frequently Asked Questions
How do I use my Ultimate Cloths?
Simply wet them in water, wring out well, then clean your surface and walk away! The Ultimate Cloth's unique "one-step" process cuts your cleaning time in half. No more messy chemicals. No more paper towels!
How do I clean my Ultimate Cloths?
This is a great place to refer to the "5 rules of the Cloth" on the About Us page.
Many times you can simply rinse the cloths well in just water. When they are very dirty or have pulled greasy substances into them, you can machine or hand wash with detergent or dish soap and bleach(if desired) and they will go right back to work. It is best if they are not washed with towels or other lint-bearing items as the lint will transfer back to your surfaces.
Bottom line is that we guarantee a clean cloth will not streak or spot. If you are getting streaks or spots, it's time to rinse it well or wash it, depending on what has been pulled into it.
Do not use fabric softener as this will coat the cloth. Air drying prolongs the life of the cloth. See the "5 rules of the Cloth"
I'm getting water spots - what am I doing wrong?
Water spots are caused by too much moisture in your cloth. When your ready to use it, wring it out well.
Water spots simply mean you have too much moisture in your cloth.
What surfaces will my Ultimate Cloths clean?
The Ultimate Cloths excel on any hard surface such as glass, chrome, stainless steel, ceramic tile, corian, granite, LEXAN, marble and more! Put them to work in your kitchen, bathroom, windows, mirrors, framed artwork, crystal, appliances, shower doors, counter tops, cars, motorcycles, boats, RV's, and more.
The more you use them, the more uses you will find for them.
Can I use the Ultimate Cloth on my Plasma TV screen or my LCD computer monitor?
Absolutely! There are no chemicals in the cloth and the cloth will not scratch these surfaces. NOTE: Dirt will scratch, but the cloth will not. Make sure your cloth is clean and free of debris from any other cleaning you might have done.
Why is the cost different on the website from the show or market where I purchased my first cloths?
We have distributors all across the country that use our logo and information. All prices at markets are "Buy Now" prices that are only done at the time of the sale with the individual distributor selling the cloth. Many times we give away a "complimentary" cloth at a show as an incentive for the attendees to try the cloths on all their surfaces once they are home.
When customers buy only one or two cloths, they tend to be very protective of them; using them only on their glass mirrors and windows. Once you use these cloths in other rooms and on other surfaces, you won't want to go back and use anything else.
Why am I getting streaks on my windows?
Once in a while, it has been found that there can be debris left on your cloths from the manufacturing process or from previous cleaning you have done. This will hinder the "streak-free" cleaning. Be sure to: (1) wash your cloths in detergent and (2) make sure your cloths are properly rinsed before resuming use. For normal use: (1) wet with water, (2) wring out well and wipe any surface. Be sure not to over-dampen your cloths.
Remember: A clean cloth will never streak or spot; so if you are getting streaks after using your cloth for awhile, it's probably time to wash or rinse your cloth.
Is your site secure?
Absolutely! When you click on a "Buy Now" button, you are immediately transferred to a secure website. You can always tell if a website is secure by the "https" in your browser's window.
What is your return policy?
If for any reason you are not happy with your Ultimate Cloths, you can call us toll free at (888) 995-0715 to speak with us. We want you to be as "in love" with these cloths as we are, and if your not ... we want to know. We want to work with you; so, the Ultimate Cloth can save you time and money as it does all our customers.
1. All returns must have a RMA number which you will get from us over the phone.
2. For orders under $100.00, if you would like a refund, we will gladly give you a refund within 30 days of the original purchase.
3. For retail orders $100.00 or above, we will refund or exchange products within 14 days.
4. No returns will be accepted for refund or exchange without a RMA number (return merchandise authorization).
If the above conditions are not met, My Ultimate Cloth reserves the right to either refuse the return or to charge a restocking fee of not less than 30% and reimbursement of shipping charges.
Why do you offer only a 30 day money back guarantee?
We want you to put the cloth "to use" and not "to the side". Once you use the Ultimate Cloth products, we know you'll fall in love with them as has so many of our other customers. And if you don't, we want to hear from you. We would never have a problem with refunding a customers money. We would simply prefer that our customers receive the full benefit they were looking for when they purchased our products.